Pricing Options

Three editions of e-SA2 are available. The SME Edition is intended for the basic sales automation. The Business Edition is intended for the multi-user sales automation management. The Enterprise Edition offers full features with no restriction on fields customization and full range of technical support. To learn more about the three editions, click here.

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FAQ

1. What type of payments does e-SA2 accept?
2. How can I renew the service?
3. How can I update my billing address?
4. How can I change my account information (email address, password, etc.)?
5. Whom do I contact for billing questions?
6. Whom do I contact for ordering more subscriptions or renewing my subscription?
7. Whom do I contact for technical support questions?
8. Does the Business Edition have reduced functionality compared with Enterprise Edition?
9. What extra benefit can I get from Enterprise Edition compared with Business Edition?
10. Are there other discount options available for Business Editions?
11. Are there other discount options available for Enterprise Edition?
12. When my company grows beyond 100 users, what upgrade options are available?
13. Are there any setup fees required for e-SA2?
14. Are there any technical support for each of e-SA2 editions?

Answer To Question

1. What type of payments does e-SA2 accept?
   At this moment, we only accept payment by PayPal from all around the world. In case you are from Mainland China, you may consider to make payment by 支付宝
   
   
2. How can I renew the service?
   When there are 30 days left before expiry, we will send you a reminder to your registered e-mail account.  Please make your payment 5 days after expiry date the latest.  Of course, you could make payment at any time and your expiry date will be automatically extended.
   
   
3. How can I update my billing address?
   On the login screen, after inputting of user name and password, click the button “User Profile”, you will be directed to a screen where you could update your billing address.
   
   
4. How can I change my account information (email address, password, etc.)?
   On the login screen, after inputting of user name and password, click the button “User Profile”, you will be directed to a screen where you could update your account information.
   
   
5. Whom do I contact for billing questions?
   Call our hotline; our colleagues are always there to give you a hand.
   
   
6. Whom do I contact for ordering more subscriptions or renewing my subscription?
   Call our hotline; our colleagues are always there to give you a hand.
   
   
7. Whom do I contact for technical support questions?
   If you are an Enterprise Edition subscriber, you could call our hotline or send us an email; our colleagues are always there to give you a hand.  Subscribers of other edition, please browse our FAQ section for a solution to your queries.
   
   
8. Does the Business Edition have reduced functionality compared with Enterprise Edition?
   No, there is no functional difference between these two editions except Business Edition:
   ► Has no pre-designed reports, users have to export data to Excel files for report analysis
   ► Has no telephone and e-mail support, users have to locate the solution from the Q&A section
   ► Cannot be operated by Smart Phone/PDA, users still could use another handy tool like netbook to access to e-SA2
   ► Could create at most 25 customized fields for own use whereas there is no creation limit for Enterprise edition
   
   
9. What extra benefit can I get from Enterprise Edition compared with Business Edition?
   By subscribing the Enterprise Edition, you can access to the full operating power of e-SA2 which bring you additional benefit:
   ► Ready-made management reports are just a click away.  You do not have to waste time to export raw data and analysis data afterwards
   ► Our Customer Service Officers are always there to work with you to refine your business operations. Do call us and grow together.
   ► You can access to e-SA2 by every internet tool at your hand: a smart phone, a PDA, a netbook…etc, there will be no limit in region and time zone
   ► To meet your organization structure and business strategy, you are free to create your own data fields as many as you like
   
   
10. Are there other discount options available for Business Editions?
    We do not offer additional discounts at this moment for these three editions.  Please be understood the price quoted in the wed-site is our competitive offer.
    
    
11. Are there other discount options available for Enterprise Edition?
    We do not offer additional discounts at this moment for these three editions.  Please be understood the price quoted in the wed-site is our competitive offer.
    
    
12. When my company grows beyond 100 users, what upgrade options are available?
    It will be a good news if your company has more than 100 subscribers.  For such a large group of sales force, it’s time to think of implementing a call centre system to assist your sales agent to perform cold calls, aiming at generate large scale of business.
    Please talk to us and we would work together to setup this system.
    
    
13. Are there any setup fees required for e-SA2?
    There is no setup fee for subscribing our services, the subscription fee is an all-inclusive one.
    
    
14. Are there any technical supports for each of e-SA2 editions?
    We provide telephone and e-mail support for Enterprise edition subscribers.  Subscribers of other editions have to surf our on-line FAQ section, manual and forum to locate the solution of their concerned areas.