Features In Depth |
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Manipulate the customer information in the perspective of sales. |
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Capturing the following information for strengthening sales and providing quality after-sales services:
- Basic information
- Account details
- Packing instruction (link to e-CQMS, if any)
- Printing instruction (for printing stream only) |
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Importing from and exporting to MS Excel. |
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To ease data manipulation, customer database could be exported to Excel for data processing; amended Excel file could be imported to e-SA2 afterwards. |
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Printing of labels with customer information for promotion. |
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In case you want to exercise direct marketing, you could print labels by the pre-set format (which is editable) for the selected customer records. Propaganda can then be mailed right away. |
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Broadcasting of news to all/selected customers. |
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It is imperative to have you positioned at the top of your customers' mind so that you have greater sales opportunity. To make your customers aware of you, it is a good practice to make yourself known to them periodically. This can be achieved by the Group Broadcasting feature. |
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Record all the shipping details of the customer for enhancing logistics; capture the likes and dislikes of each contact for aiding sales |
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Maintain the details of each contact of your customers to ease the logistics of product delivery; most importantly, record the behavior of each contact so that all your sales agents understand their likes and dislikes to streamline the sales process and thus increase the sales successfulness. |
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Record the sales activities completed and their follow-up activities. |
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For each sales agent, record the activities done for each customer. If the sales are not closed, record the follow-up action and the corresponding agent to shoulder the action. |
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Capture and present the completion status of each sales activity. |
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A sales cycle composed of various major activities. This function captures and presents the sales milestones so that sales agent understands the most-updated sales status. |
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Remind users to perform un-completed activities. |
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Sales activities resulted from "follow-up actions" are scheduled and responsible sales agent will be reminded to take care of. |
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Prepare sales script by pre-defined template. |
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With a view to start a sales in a consistent and systematic approach by all sales agents, users could prepare standard sales script to be cited for opening a sales session. |
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Provide various reports for managing sales activities. |
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Real-time reports:
- Prospecting Sheet
- Calling Sheet
- Tracking Sheet
- Activity Due Reminder |
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Link to Quotation system and forecast the sales volume. |
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One of the major sales-milestones is quotation issuance. e-SA2 could link to the Quotation system where sales agent could estimate the probability of sales successfulness. As such, the sales volume could then be forecasted. |
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Record complaint details for providing quality customer service. |
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A valid complain could reveal the weakness of the sales force and thus give users a great chance to better the customer service. |
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Create new fields according to user's needs. |
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Each company has different philosophy of running a business. Besides standard information to be provided by e-SA2, users could also create proper fields to meet their business operation. |
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Help users to operate the system in the shortest possible time and solve all problems encountered in system operation. |
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e-SA2 is easy to operate and simple to understand. She also provides on-line manual and demonstration video to speedup the learning process. However, there are occasions that users may want to seek help instead of going through the manual/video, just give our support team a call / an email and your queries will be answered right away. |
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Operate the system by personal computer. |
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This could be a desktop personal computer, a notebook or a netbook. |
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Operate the system by Smart Phone / PDA. |
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The data storage space for each user, or the maximum storage space without individual limit. |
